Authorized warranty and post-warranty service center for all brands sold: HP, IBM, LENOVO, MBL

With a team of certified IT technicians and engineers, the Service Center performs warranty and post-warranty repairs for a wide range of IT equipment:
• Desktops
• Laptops
• Tablets
• Graphics workstations
• Servers
• Storage equipment
• All in one equipment
• Printers and multifunction devices
• Scanners
• Active network elements

Repair time may vary, depending on the defect and the availability of parts that need to be replaced.

Installation & configuration
The installation and configuration operations of hardware components and software applications influence, through their quality, the possibility of efficient use of IT equipment by the client.

Installation & configuration of components
Whether it is the complete assembly of a computer (desktop or laptop), or only certain components, we possess the necessary knowledge, specific experience and appropriate technical equipment. By verifying the compatibility of components, knowing and respecting the parameters given by the manufacturer, the specificities and peculiarities of certain components, categories, models or brands, we maximize the efficiency with which the installation/uninstallation/configuration operation is carried out.

Operating system installation & configuration
The operating system has the role of managing the functioning of hardware components, coordinating and controlling the execution of programs and allowing the user to communicate with the computing system. Depending on the customer's needs and the hardware configuration of the system, the optimal operating system is chosen. After installation, configuring the operating system significantly increases the efficiency of use.

Installing & configuring drivers
Most components in a system, especially those with significant vendor-specific or model-specific modifications, need drivers to make it possible to communicate with the operating system (and by implication with other hardware, software, and last but not least with the user – through specific interfaces). Often, there is a well-defined order of driver installation, or the need for additional configurations.

Application installation & configuration
Utility and auxiliary programs are installed as needed or explicitly requested, with possible recommendations.
All these installation operations can be done one after the other or individually, depending on the need.

Hardware maintenance – involves periodic maintenance of equipment, diagnosing possible hardware problems, replacing defective components and performing upgrades on request.

Software maintenance - involves verifying the proper functioning of operating systems (Windows, Linux) and installed applications, as well as controlling and configuring the services required for each workstation, periodic optimization, virus removal and data backup if necessary.

Computer maintenance consists of a set of checks and interventions (on both hardware and software), and needs to be performed periodically, like any technical overhaul.

Our specialists design the network adapted to the needs of customers, while also providing support for the administration of networks and component elements (servers, storage equipment, active network elements).

Server Administration – involves administering Windows and Linux servers and configuring/maintaining running services.

Network equipment administration – involves configuring network equipment, administering both wired and wireless networks.

Our specialists provide technical and professional assistance services , which will restore the functioning of IT equipment in the shortest possible time.

The benefits of Help-Desk services include:
– Efficient interface between the client and the intervention team;
– Strict monitoring of the Service Level Agreement (SLA);
– Online assistance and intervention services (service restoration in case of emergency, technical assistance and guidance, operational assistance, technical documentation);
– Single point of contact;
– Managed services;
– Real-time interaction;
– System flexibility;
– Knowledge base;
– Adaptability to customer needs.

Technical support is provided Monday through Friday, from 9:30 am to 6 pm (EET).

IT
outsourcing is an integrated service package, based on consulting, assistance & periodic maintenance, IT service – which eliminates the need for the client to maintain an IT department. Basic IT outsourcing services include contractual guarantees, monitoring of interventions and automatic or specialized periodic reports on request.
Premium services include guaranteed intervention time, and permanent or semi-permanent presence at the client's premises.

The direct results are:
• streamlining the process of exploiting IT resources – by simplifying the hierarchical/operational structure
• reducing the costs related to the permanent availability of specialized IT support
• rapid access to the know-how and network of relationships of an entire experienced and dedicated team

Increased Performance
You have uninterrupted availability of your IT infrastructure. We monitor and proactively intervene to protect data and avoid incidents

Optimized Costs
Correctly sized infrastructure, optimally allocated resources. Fixed monthly fee outsourcing contract that eliminates additional costs.

IT infrastructure relocation and IT equipment moving services include:
– Physical relocation of all computer workstations, servers and network infrastructure.
– Relocation of all telecommunications equipment: telephone lines, POTS, DIDs, telephone services, telephone systems / voicemail, etc.
– Equipment installation and structured cabling
– LAN and Voice
– Cables: cat3, cat5e, cat6.

Relocation of equipment or moving of IT equipment and IT infrastructure can take place outside of business hours or on weekends, so that by relocating IT infrastructure, moving IT equipment will not have any negative impact on your business.

Structured cabling is the foundation on which a company's entire computer and telephony network is built.

Well-built structured cabling causes a low degree of problems within the computer network, with superior reliability to wireless network solutions.

Our engineers can design and configure the most efficient network for you, based on your company's future computer and telephone needs.

IT consulting services

Starting from the specific needs of each client, our specialists offer IT Consulting and Solutions for:
• creating the IT system architecture project;
• purchasing software and hardware components;
• configuring IT equipment;
• antivirus solutions and Internet connection;
• network security;
• preventing data loss from workstations (back-up);

Why is it advisable to turn to IT consulting?
• we have the experience, expertise and time that company employees do not have;
• we are flexible, we even work on weekends to fulfill our tasks well;
• we offer you a qualified and objective point of view;
• we are efficient: we bring experience of similar problems and this reduces/minimizes the time to implement solutions