warranty and post-warranty service center for all brands sold: HP, IBM, LENOVO, MBL

Having a team of certified IT technicians and engineers, the Service Center carries out warranty and post-warranty repairs for a wide range of IT equipment: •
Desktops •
Laptops
• Tablets
• Graphics workstations
• Servers
• Storage equipment
• All in equipment one
• Printers and multifunctionals
• Scanners
• Active network elements

The repair time may vary, depending on the defect and the availability of the parts that need to be replaced.

Installation & configuration
Installation and configuration operations of hardware components and software applications influence, through their quality, the possibility of efficient use of IT equipment by the client.

Installation & configuration of components
Whether it is the complete assembly of a computer (desktop or laptop), or only certain components, we have the necessary knowledge, specific experience and the appropriate technical equipment. By checking the compatibility of the components, knowing and respecting the parameters given by the manufacturer, the specificities and particularities of certain components, categories, models or brands, we maximize the efficiency with which the installation/uninstallation/configuration operation is carried out.

Installation & configuration of the operating system The
operating system has the role of managing the operation of the hardware components, coordinating and controlling the execution of the programs and allowing the user to communicate with the computer system. Depending on the client's needs and the hardware configuration of the system, the optimal operating system is chosen. After installation, the configuration of the operating system significantly increases the efficiency of use.

Driver installation & configuration
Most components in a system, especially those with significant vendor-specific or model-specific changes, need drivers to enable communication with the operating system (by default also with other hardware, software, and not finally with the user - through specific interfaces). Many times, there is a well-defined order of driver installation, or the need for additional configurations.

Application installation & configuration
Utility and auxiliary programs are installed as needed or explicit request, with possible recommendations.
All these installation operations can be done one after the other or individually, depending on the need.

Hardware maintenance – involves the periodic maintenance of equipment, the diagnosis of possible hardware problems, the replacement of defective components and the performance of upgrades upon request.

Software maintenance – involves checking the proper functioning of the operating systems (Windows, Linux) and installed applications, as well as the control and configuration of the services required for each workstation, periodic optimization, devirusing and data backup if necessary.

The maintenance of a computer consists of a set of checks and interventions (both on the hardware and on the software), and it is necessary to perform it periodically, like any technical review.

Our specialists design the network adapted to the needs of the clients, also providing support for the administration of networks and component elements (servers, storage equipment, active network elements).

Server Administration – involves the administration of Windows, Linux servers and the configuration/maintenance of the running services.

Administration of network equipment - involves the configuration of network equipment, administration for both wired and wireless networks (Wireless).

Our specialists provide technical and professional assistance services , which will restore the functioning state of IT equipment in the shortest possible time.

Among the benefits of the Help-Desk services are :
- Efficient interface between the client and the intervention team;
– Strict monitoring of the Service Level Agreement (SLA);
– Online assistance and intervention services (service restoration in case of emergency, assistance and technical guidance, operational assistance, technical documentation);
– Single point of contact;
– Managed services;
– Real-time interaction;
– Flexibility of the system;
– Knowledge base;
- Adaptability to customer needs.

Technical support is provided Monday through Friday, from 9:30 am to 6 pm (EET).

IT
outsourcing IT outsourcing is a package of integrated services, based on consulting, assistance & periodic maintenance, IT service - which eliminates the need to maintain an IT department by the client.
The basic services for IT outsourcing include contractual guarantees, intervention monitoring and periodic automatic or specialized reports on request. The premium services include the guarantee of intervention time, and permanent or semi-permanent presence at the client's headquarters.

The direct results are:
• streamlining the process of exploiting IT resources - by simplifying the hierarchical/operational structure
• reducing the costs related to the permanent availability of specialized IT support
• quick access to the know-how and the network of relationships of an entire experienced and dedicated team

Increased Performance
You have uninterrupted availability of the IT infrastructure. We proactively monitor and intervene to protect data and avoid incidents

Optimized Costs
Correctly dimensioned infrastructure, optimally allocated resources. Fixed monthly rate outsourcing contract that eliminates additional costs.

IT infrastructure relocation and IT equipment relocation services include :
– Physical relocation of all computer workstations, servers and network infrastructure.
– Relocation of all telecommunications equipment: telephone lines, POTS, DIDs, telephone services, telephone systems / voice mail, etc.
– Installation of equipment and structured cabling
– LAN and Voice
– Cables: cat3, Cat5e, Cat6.

Relocating equipment or moving IT equipment and IT infrastructure can take place outside of business hours or on weekends, so that by relocating IT infrastructure, moving IT equipment will not have any negative impact on your business.

Structured cabling represents the basis on which the entire computer and telephone network of a company is built.

A well-constructed structured cabling causes a low degree of problems in the computer network, with a higher reliability than wireless network solutions.

Our engineers can design and configure a network as efficient as possible according to the future needs of computers and telephones of your company.

IT consulting services

Starting from the specific needs of each client, our specialists offer Consulting and IT Solutions for:
• realization of the IT system architecture project;
• acquisitions of software and hardware components;
• configuration of IT equipment;
• antivirus solutions and connecting to the Internet;
• network security;
• preventing the loss of data from the workstations (making a back-up);

Why is it advisable to turn to IT consultancy?
• we have the experience, expertise and time that the company's employees do not have;
• we have flexibility, we work even on weekends to fulfill our tasks well;
• we offer you a qualified and objective point of view;
• we are efficient: we bring the experience of similar problems and this reduces/minimizes the time of implementing solutions